Customer service
Get in touch
A question about an order, a part, or about selling your own LEGO®? Pick the route that suits you. We answer within one working day.
Send us a message
Got an order number? Add it and it goes faster.
Our details
- [email protected]
- Location
- Thorbeckestraat 44, 4102 EP Culemborg, Netherlands
- Shipping
- Worldwide with PostNL. Letterbox post does not always have tracking.
- Response time
- Within one working day.
Opening hours (CET)
| Monday | 9:00 - 17:00 |
|---|---|
| Tuesday | 9:00 - 17:00 |
| Wednesday | 9:00 - 17:00 |
| Thursday | 9:00 - 17:00 |
| Friday | 9:00 - 17:00 |
| Saturday | Closed |
| Sunday | Closed |
Quick answers
How fast do I get an answer?
On working days we answer within one working day. Messages sent over the weekend are answered on Monday.
When does my order ship?
Order before 16:00 on a working day and it usually goes out the same day, with PostNL, from €1.40 within the Netherlands.
Can I order a single part?
Yes. Search by set number in the parts finder, or send us the part number and we will check whether it is in stock.
How do you judge the condition of used sets?
Every item is checked and described honestly: we say what is missing and how the stickers and the box are doing.
I want to sell my LEGO®. How does that work?
Send us a few photos through the form or on WhatsApp. You get a concrete offer in writing, not a vague price range.
STILL STUCK? WE ARE HAPPY TO HELP
The FAQ covers most questions about ordering, shipping and returns.
See the FAQ