Help & FAQ

Rates depend on destination, weight, and service. Exact costs are shown at checkout. For small, light items, letter/envelope pricing is applied automatically when available. See our Shipping Information page for details.

You'll receive a Track & Trace link by email once your parcel ships. Note: letter/envelope shipments may not include tracking.

Yes. Belgium starts at € 3,11 for an envelope; parcels within the EU start at € 13,25 and go up per country and weight. We do not offer free shipping. Delivery takes 2 to 5 working days. Everything from the letterbox parcel up has track and trace; the cheapest envelope cannot be traced. All rates are on the shipping page.

First check the track and trace and ask your neighbours. Still missing 5 working days after shipping? Email us your order number. We start the investigation with PostNL and either resend or refund.

It's simple:

• Browse our catalogue or use the search bar
• Click "Add to cart" on the items you want
• Open your cart and proceed to checkout
• Enter your shipping details
• Choose a payment method and complete the order

You'll receive an order confirmation by email right away.

If your order hasn't shipped yet, contact us via [email protected] and we'll try to help. Once an order is being processed or dispatched, changes or cancellations are no longer guaranteed.

Yes, we deliver to Europe and the rest of the world via PostNL. Availability of tracking and options can vary by destination.

Standard delivery times depend on the destination and chosen service.

• Within the Netherlands: typically next business day for parcels; letter/envelope items follow mailbox post schedules.
• Europe & worldwide: timing varies by country/region and service level (zones such as EUR1, EUR2, ROW).

Checkout shows the latest estimates for your address. Parcels include Track & Trace where available; letter/envelope shipments may not include tracking.

Send us a message within 14 days of receiving your order with your order number and which item(s) you want to return. We'll reply with the return instructions and address.

Once we receive and inspect your return, we'll refund the purchase amount within 14 days via the same payment method you used.

Send a photo with your order number within 14 days. We ship the missing part free of charge or refund that part, and we cover the shipping.

Return shipping costs are for the customer, unless we made a mistake or the item is defective, in that case we cover the costs.

Within the EU, consumers have a 14-day right of withdrawal from delivery. Please see our Returns & Refunds page for how to initiate a return and any exceptions.

Email us at [email protected]. We aim to respond within one business day.

Every set is washed, sorted and counted part by part against the original building instructions. The photos are of the actual item you receive.

Report it within 14 days with your order number. We send the part free of charge from our loose stock, or refund it.

Yes. We only sell original LEGO®. Purchased collections go through our check and anything that is not LEGO® is taken out.

All LEGO® from the system clicks together, including bricks that are decades old. We advise used sets from age 6; small parts are not suitable for children under 3.

Absolutely. We only sell 100% authentic LEGO® products, new and used. We do not sell counterfeit, fake, or "compatible" bricks of any kind.

Every product is checked for authenticity and condition before shipment. If you ever have any doubt about a product you received, contact us directly at [email protected], we'll make it right.

ℹ️ Independent reseller, CrocoBricks is an independent reseller of authentic LEGO® products. We are not affiliated with, sponsored by, or endorsed by the LEGO Group.

No, CrocoBricks is an independent reseller of authentic LEGO® products. We are not affiliated with, sponsored by, or endorsed by the LEGO Group and are not an authorized LEGO retail point.

However, every product we sell is 100% genuine LEGO®. We source new and used LEGO through reliable channels and carefully inspect every item before shipment.

CrocoBricks is registered with the Dutch Chamber of Commerce (CoC: 99377179) and operates fully legally as a webshop in the Netherlands.

Our inventory comes from two sources:

• New: purchased through regular trade channels within the EU
• Used: purchased from private individuals and reliable sellers, carefully selected and verified for authenticity and quality

We never sell counterfeit, compatible, or otherwise non-authentic LEGO products. The condition of every product (new / used / complete / incomplete) is always clearly stated on the product page.

Yes, we offer both new and used sets. Each product page clearly indicates the condition (e.g., factory sealed, complete used, or incomplete if applicable).

Enter your code in the cart under Discount code and apply it. One code per order; gift cards are valid for 24 months.

Yes. Prices include VAT where applicable. Shipping costs (if any) are shown at checkout.

We look at the current market value and correct for condition, completeness and whether box and instructions are included. No fixed price list, but always an explanation in the description.

iDEAL is being converted to Wero. Select iDEAL | Wero at checkout and choose your bank. You'll complete the payment in your own banking environment. Once confirmed, we receive an instant notification and start processing your order.

Click Forgot password on the login page. You get a reset link within a few minutes, check your spam folder too.

We only use your data to process and deliver your order. Never sold or passed on to third parties for advertising.

Yes. Payments run through Shopify Payments over a secure connection. We never see or store your payment details.

For popular parts we restock regularly. For rare or retired items it's first come, first served. If there's no restock date listed, feel free to email us at [email protected] for the latest update.

In many cases, yes. You can use our Parts Finder to search directly, or send us a list with the part numbers at [email protected] and we'll check what we can do.

If you're looking for a specific set that's not listed, email [email protected] with the set number/name. We'll try to help.

Yes. CrocoBricks is an officially registered business in the Netherlands:

• Business name: CrocoBricks
• Address: Thorbeckestraat 44, 4102 EP Culemborg, The Netherlands
• Chamber of Commerce (CoC): 99377179
• VAT number: NL868962284B01

We operate fully in accordance with Dutch and European law, including consumer protection regulations and GDPR.

You can reach us via:

• Email: [email protected]
• WhatsApp: +31 6 57760941
• Contact form: Contact page

We are available on weekdays from 9:00 to 17:00 CET and aim to respond within one business day.

We stand behind our products and want every customer to be satisfied. If something isn't right:

• Email us at [email protected] with your order number and a description
• We'll respond within one business day with a solution
• For wrong or damaged items we'll arrange a replacement or refund
• If you can't resolve it with us, you can submit a complaint via the EU Online Dispute Resolution platform

We're a small team that values personal contact. You'll always be helped by Senna or Bella directly, not a call centre.